Refund Policy
Straightforward billing terms. No hidden conditions — just honest information about how charges and refunds work.
General policy
All PulseRoom subscription fees are non-refundable. When you subscribe to a paid plan, you receive immediate access to the full functionality of that plan. Because the service is delivered digitally and access is granted instantly upon payment, charges are final except where the law in your jurisdiction provides otherwise. Partial-month credits, proration for unused days, and voluntary cancellation refunds are not available. This approach is consistent with standard industry practice for SaaS subscription products.
Billing cycle
PulseRoom subscriptions are billed in arrears at the end of each calendar month in Australian dollars (AUD). Your first invoice covers the period from your activation date to the end of that month. Subsequent invoices are issued on the last business day of each month for the preceding billing period. Payments are processed automatically via Paddle, our authorised reseller and Merchant of Record. You will receive an itemised receipt by email after each successful charge. If a payment fails, we will notify you and provide a short grace period to update your payment method before access is suspended.
EU & UK consumers — 14-day right of withdrawal
If you are a consumer located in the European Union or the United Kingdom, you have a statutory right to withdraw from a digital services contract within 14 days of purchase without giving a reason (the "cooling-off period"). However, by completing your purchase and accessing the PulseRoom platform, you expressly request that service delivery begin immediately. You acknowledge that you thereby lose your right of withdrawal once the service has been fully performed, or — for an ongoing subscription — once you have actively used the platform during the cooling-off period. If you have not accessed or used the service at all within 14 days of purchase, you may still request a full refund by contacting support@pulseroom.app within that 14-day window. Requests received after 14 days, or from users who have accessed the service, will not qualify under this provision.
Exceptions we will honour
Outside of statutory entitlements, we will consider a refund in the following limited circumstances: (a) you were charged in error due to a billing system fault on our side; (b) the platform experienced a verified, extended outage that materially prevented you from using the service for a significant portion of a billing period; or (c) you were charged after a confirmed cancellation that was processed correctly on your end. In all such cases, please contact support@pulseroom.app with details and supporting information. We review each request individually and aim to respond within 5 business days. Approved refunds are issued to the original payment method and may take 5–10 business days to appear depending on your card issuer or bank.
How to request a refund
To submit a refund request, email support@pulseroom.app from the address associated with your PulseRoom account. Include your account name, the invoice date and amount in question, and a brief description of the reason for your request. For EU/UK withdrawal requests, please include the subject line "Withdrawal request" and confirm you have not accessed the service. We will acknowledge your request within 2 business days and communicate our decision within 5 business days. Payments are processed by Paddle as Merchant of Record; where a refund is approved, Paddle will process the return to your original payment method.